Blue Shield of California App Reviews

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Doesn't save login after it updates the App!!

I haven’t logged in a month, then they do an update and now it doesn't save my log in info. I hate Apps that don't save log in information!!! I can't be expected to remember a million passwords with caps, letters and a special character for each thing - just pre-load the username and password!! It's an App on a phone not a website!! I seriously hate you Blue Cross!! Learn how to make a freaking App the right way!! SAVE THE LOG-IN!!!!


Can’t access pharmacy from I phone or tablets. Get error message. I have to use laptop or desktop. It worked in January but after an upgrade I haven’t been able to get to the pharmacy page.

Blue cross of California

I have blue cross of California insurance through my company. I live in North Carolina and have not been able too find anything of use with this app


I love to know my clams, but more useful will be to be able to pay your bill. Otherwise I almost never gonna use this app.

Many features broken

Messaging doesn’t work. Claim estimator doesn’t work. Just error after error that erases whatever I entered.

Kind of Pointless

Every time I try to search for a doctor or urgent care, it says no results. Even I change it to a 100 mile radius. I end up having to use the website anyway, so the app is really a waste of time.

Does the job, and developers fixed crash issue within a week

Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do. Previously... Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.

Doesn't crash for me.

First time user and was hesitant to download due to all the negative reviews but no crashing for me and it's been really informative and useful. Bill pay would be kind of cool but I use my bank's bill pay anyhow.

Crashes when I open

Every single time. Can’t get past log in screen. Please fix! Why did I bother downloading this app.


App used to work now won’t even open. Crashes even after deleting and downloading again.

iPhone X : when you log in the main page screen...

iPhone X : when you log in the main page screen shows for 1 second and logs off immediately. Also why cant we make payments via e-mail the app?

Consistent Crashing

I’ve downloaded the app, deleted and downloaded it again and it does nothing more than crash before I can even access any information. Terrible!

Used to be great—now only crashes

Unusable!! Crashes every time.

Good app but no Face ID :(

I really wish Face ID was integrated.


Just updated the new version yesterday and the app keeps crashing right when it opens

Update app???

When I open the app it tells me an update is required. I click update. It goes to the App Store but no update is available???

Can someone help me?

I open the app to see information on my dental plan and all I see is a button to go to the website. What exactly is the point of this app??

No billing/payment function

The main reason I would use this on a regular basis would be to make payments and to verify the payments of been received. Add those functions, and it would be infinitely more useful. In addition, though it allows you to view your ID cards, there is actually no way to print them.

Could be better

I wish we could pay our bill through this I just switched from having anthem which I liked a bit more just because I was able to pay and schedule payments

Summary of Benefits in Spanish

The 10 page Summary of Benefits link opens a doc that’s only in Spanish. Is there an English language version available?

The one useful function doesn’t work

Even while connected to WiFi, the app does not show any doctors near me. I deleted it and will stick with the website (which is also more trouble than its worth).

Horrible app.

Always says connection problem when I try to log in. BS.

Nice app

Makes it easy to look up benefits, find a doctor, get your ID card, review claims, etc. Does everything I need, and no glitches yet. Nice they added in Touch ID log-in.

App is improving

I like the new functionality

app crash

The app crashes on tapping an annotation on the map.

Ugh! Can't open app since update

I've been forced to update the app and now I can't get it to open. Every time I hit log in, the app closes. For that I give it one star only because I can't give it zero stars. Fix it please!

What a Waste

NOTHING on this app ever works. Thank god the doctors in the network aren't as crappy. If you're going to have an app, freaking maintain it and make it functional. Don't offer a bunch of features that never work. Don't bother wasting the space on your device for this poor excuse of anything useful.


Can't even log in to my account

Cannot make payments

It is so stupid to make an app without including the ability to make premium payments.

New and improved!

Love the redesign! So easy to find my deductible and out of pocket

Love this redesigned BSCA mobile app

Great job BSCA mobile appDev team, really cool app view insurance card in app and Touch ID enabled and I'd love to see pay bill feature re-enabled with integrated to PayPal or apple/android pay/credit/debit card features, also I'd love see SSO enabled for dental/version app features, thanks for delivering this mobile app.

Awesome app !!

Easy to use and pay bills,finally a great app from BSC

Awesome app

It's awesome!!

The most awesome app

Blue shield has done an incredible job of getting so much information inside this app. The app is really awesome.

Awesome and soooo useful!!!!

This app rocks! I get most of the info I need from my health plan right from this app!!! Yay!!!

Great app

I use it every day.

Great mobile app!!

Love the addition of Touch ID!! My dashboard features are super useful! Nice job Blue Shield!!

Great Upgrades

Touch ID was a great addition. Plus, I can all my claims and benefits within the app. Great design overall!

Great app

This app is very user friendly. I really like the Touch ID feature since I have so many social media accounts and tend to forget my usernames and passwords. Also really like how convenient it is to check my past claims.

Can't pay dues on the app anymore

Before the update you used to be able to pay your bill. Now I can't, I have to go to the website. That was one of my favorite things. Kind of annoying. PLEASE ADD THE ABILITY TO PAY MY BILL AGAIN! However, I love that I can now view the entire insurance card and easily order a new one when I lose mine.

Great but...

The app is really great, but it keeps kicking me out of the app. It should have the option to save the password instead of only the username

Useful, But Missing Key Feature

Please allow the ID cards to be added to Wallet.


I login and it tells me it's a nice day for a bike ride...are you kidding, we were expecting three inches of rain that day...maybe you should sync with the weather channel app and fix the incorrect stop loss amounts showing.

Well done

How can you not love this App :)


Simple and Easy to navigate, since finding a physician took only minutes compared to the antiquated website which is in dire need of a complete overhaul. Hooray for Touch ID!

Don't update

Just updated to the latest version, love the fact I can use Touch ID but now it keeps timing out telling me I am off line and to check my internet connect (which is working fine)

A Must Have App for Blue Shield

This is an amazing app to have and use for my health insurance. I specifically really like the clean layout. I can't wait to keep getting then new update releases. Love the touchID feature so I don't need to remember my password all the time!!!

Keeps getting better!

Great to have TouchId added. Makes the experience much better. Love the little sayings upon login. This app keeps getting better. Nice job!


After logging in it takes me to a site where it tells me to register and then tells me to log in again....horrible. Absolutely horrible.

Updated version crashes

The app crashes immediately after log in.

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